Frequently
Asked
Questions

We want to make things as simple as possible for our existing and future clients. These are the most common topics that arise to new builds. If you don't find the information you need, please feel free to reach out directly to us and we would be more than happy to assist you.

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Services & Artisan Lighting

Due to the high demand and custom nature of our business, we have longer wait times for new builds. The first step to working with us is to submit a 'Contact Us' form, complete with the details of your project. Make sure to include the year, make and model of your vehicle, and the services and features you're interested in. Together, we will plan and discuss the details of your build, so we can provide you estimated pricing and schedule. For more information, please make sure to read our Terms of Services.

We only get a chance to check our email once a day, if we are not busy. Otherwise, please allow 2-3 business days for a response. Incomplete inquiries will further delay your project and push you at the back of the list.

We don't like rushing builds as it always leads to more issues later. If you buy any of our Artisan Lighting designs without contacting us first, we will reach out through email to provide you your place in the waitlist and the estimated start date of your project. The estimated build time is written in the page ad and not the same as the waitlist.

Our pricing are for pairs, unless otherwise noted. In rare instances and depending on the design, we can build a single light assembly. However, we cannot guarantee to only charge for one side especially when the parts utilized are being sold as pairs.

We are very detail and quality oriented when it comes to our work. The details inside only matter if they can be seen clearly from the outside, and since the lenses serve as barriers to protect the parts inside the assemblies, they can also serve as a visual barrier if they're old and weathered. To prevent this from ever  happening or happening again, we install protective film to protect the lenses, new and old.

Yes, we can try. Depending on the year, make and model vehicle, we can source either used or brand new set of light assemblies. Not all light assemblies are worth restoring. A lot of times the lenses can be permanently discolored, cloudy and can sustain heat stress cracks. Heed our recommendation for the best results of your build. 

Yes we do. Contact Us to apply and find what you qualify for.

Water condensation is when the atmospheric temperature varies from the inside. Headlights have breather valves that regulate the variation in temperature to prevent water condensation from building up inside the headlights. They go through rigorous testing from the factory to figure out just how many breather plugs it needs to sustain the balance. Water condensation is highly unlikely to happen to headlights, unless it is an issue from the factory design or the breather plugs somehow gets clogged.

 

Water seepage is more common to occur on headlights. The most common cause of water seepage would be bad seals. Most headlights are sealed with butyl glue. Butyl is very highly thermosensitive. When temperature gets hot it softens and turns really sticky attracting dirt and debris. Over time, dirt and debris absorbed by the butyl makes it way inside the headlights and prevents it from being an effective waterproof seal, eventually letting water in. We usually find dirt trails within the seals where water and dirt made its way inside the headlights.

 

Loose bulb sockets, whether they're missing rubber seals or just not fully locked in place can also cause water seepage, as well as missing breather valves. Breather valves can easily get knocked out from installation or just loosens itself over time.

 

We do offer warranty for water condensation or seepage. However there are procedures you need to do prior to shipping back your headlights for repair.

  • First is to determine what caused the water seepage/condensation. Did it happen out of nowhere (not after a carwash or rain)? If it happened out of nowhere, there is a slight chance that there is leftover water inside the headlights from when it was built (depending how long ago we built it). If it happened after a carwash, the water seepage may be coming from the top part of the headlights. This may mean there is a bad seal, but there's also a chance the water drips towards loose bulb sockets. If it happened after driving in the rain, the seepage may be coming from the back side of the headlights. This may mean the water is getting splashed in by the tires towards loosely installed bulb sockets or missing breather valves.

  • First is to completely dry up the inside of the headlights to better assess the situation. You can do this by removing all bulb sockets and/or covers, then place a hair dryer on medium heat to the opening on either of the furthest end so air can flow all throughout the headlight. Once everything is visibly dry, leave the hairdryer on for another 20 minutes to make sure all parts inside are also completely dry. Reinstall everything and use car as normal but observe what may cause it to come back, if it does.

  • Make sure all bulb sockets, covers and breather valves are installed correctly. Make sure nothing is loosely installed or missing. We may or may not be able to source missing OEM parts, but we can try and find replacements.

  • If issues persist, please contact us for repair. We do not cover return shipping and you will be charged prior to shipping back after repair. 

DIY Shop

Returns/Exchanges

From the date of original purchase, you will have 30 days to apply for a return for a refund. You have 60 days to apply for an exchange for another product. Returns or exchanges must be post marked within 15 days after you receive return approval in order to avoid delays.

While we welcome returns & exchanges, we do not cover the costs associated with return shipping unless it's required due to our own error. If we determine that to be the case, we will issue a pre-paid return shipping label by email and cover any postage back to us.

Refunds will be issued back to the original payment source. All non-Horus Lighting products are drop-shipped directly from the manufacturer as we do not carry any inventory of their products, there is a 20% restocking fee for returned items. All shipping costs are non-refundable and will be deducted from the refund amount. Please note that it may take 2-5 business days for credit to appear in your account after your return has been processed.

Exchanges will be refunded in the form of a store credit. All non-Horus Lighting products are drop-shipped directly from the manufacturer as we do not carry any inventory of their products, there is a 20% restocking fee for returned items. All shipping costs are non-refundable and will be deducted from the refund amount. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund on the "exchanged" item within the exchange timing window.

1) Products that have been physically or aesthetically damaged or modified during installation

2) Custom parts such as etched lenses, assembled Super7s, or tuned projectors

3) Philips or Osram HID or LED bulbs with broken security seals

4) Products purchased from the Closeout's category

5) Special orders, i.e. any item that is not normally found in our online catalog

The best way to process a speedy return is to email us directly with your order number and a reason for the return. 

If the order haven't been processed yet, email us with your order number for changes or cancellations. We like to be accommodating, but we also work quickly.

Special orders cannot be cancelled once processed, as they are placed with third party vendors based on your commitment to the purchase.

Promotions/Coupons

Coupon codes and other promotions cannot be combined. Customers are welcome to take advantage of the most beneficial offer/promotion available at the time of ordering but may not combine any offers together. Coupons may not apply to select products.

If you ordered during the course of a sale but failed to apply a coupon code, we will gladly refund the difference if asked to do so. We offer a 48-hour grace period on the discount for those who ordered before a sale.

We will match any competitor's price on any in-stock product as long as we can verify that what they are advertising isn't an error, is authentic, and is brand-new.

Shipping

For a shipping quote, please create an account and proceed through the checkout process on our website. Before you submit an order or provide any billing information, the website will display all available shipping methods & costs.

All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. While common, we are unable to accommodate requests to falsify customs or tax documents with lower declared or "gift" values.

We are located in Torrance, CA. If all products are in stock, your order should normally be on a truck within 12-24 hours after submission. However, due to abnormally high order volume, and COVID restrictions, our processing times can reach up to 7 business days. Less than 2.5% of orders are held up due to a backorder. Our daily shipping cutoff time is 5pm PST. Order placed after this cutoff will often ship the following business day.

 

UPS offers guaranteed transit times for their overnight and expedited services. If you choose an expedited UPS method (3 Day Select or faster) and the shipment shows up late, normally we will be able to accommodate you with a refund for those shipping costs, but during this busy season these guaranteed times cannot be trusted.

 

USPS offers estimated transit times for their Express and Priority mail services, but we've seen these times be 2 — 3 times longer than quoted. Absolutely no guaranteed delivery dates (despite what their website reads). If you choose USPS and the package shows up late, we will not be able to apply for and/or provide a refund on behalf of their poor service.

 

For all free, standard, or ground methods: once a package leaves our shop, the transit time is completely out of our control. With USPS First Class, Parcel Post, or Priority Mail, the delivery time can vary from 2-30+ days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.

No Updates at All:

Even if a package has been picked up, sometimes the carriers won't scan the label until it reaches the first sorting facility. During peak season / times, this often gets worse, but don't worry, it doesn't mean the package is really lost. Oftentimes it will end up being delivered before any updates appear online.

Stopped Updating:

Please contact the carrier with your tracking number and provide notice that something seems wrong. Oftentimes, they can initiate a trace for the package and keep it moving. All shipping labels are generated electronically according to the address information given with your order.

Shipping Insurance:

If you want your package insured for full value, you need to select the optional insurance during checkout. With insurance, we will ship replacements out right away, no waiting required. If no insurance is added, we will help by filing a claim but the final outcome will be decided by the carrier.

Our suppliers have advanced warehouse management system, their shipment accuracy is 99.9%. All inventory is barcoded, and until each item is scanned in the correct quantity, the system will not generate a shipping label to seal the box. That said, it's not impossible, so you can help us help you by providing photos of the parts you received, the packing slip, and the packaging it arrived in. We will work together with you to help ensure that you receive what you ordered. Please notify us within 30 days of delivery. (No, we can't help if you just got around to that project you planned back in 2014!)

Compatibility & Installation

Most DIY parts are universal and require custom fabrication. Car specific parts are in our Horus Lighting section and other vehicle specific sections.

Prefer to interact with a human instead? Reach out to us through email! We're enthusiasts with a passion for perfecting your nighttime driving experience, so we're glad to help out.

Installation guides are available on the product details page of the products. These guides are provided by the manufacturer, and if no guide exists or the details are unclear, we apologize, and would be glad to personally assist you with any questions or concerns during installation.

Yes, we offer installation and custom build services. Please make sure to Contact Us to discuss the details of your build and pricing or visit our Artisan Lighting for our past designs.

Legal Compliance

Many of the products sold here are designed for and intended for off-road use only. Federal and State laws may prohibit the removal, modification or modification of any device or design element affecting safety on a road-going vehicle. Violation of such laws may subject the owner or user to a fine or penalty. Installation of certain parts may void the warranty coverage, if any, on your vehicle. We take no responsibility for the individual customer's application of such products as all products are sold for off-road use only for racing or show vehicles. For detailed clarification on street use, CLICK HERE

Work With Us

We offer wholesale accounts to businesses that qualify. Please Contact Us and we will be in touch with you shortly.

Privacy Policy

This privacy policy sets out how Organized Garage Status uses and protects any information that you provide when you use this website. OGS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OGS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information: 
— Name 
— Contact information including email address 
— Demographic information such as postcode, preferences and interests 
— Other information relevant to customer surveys and/or offers for the exhaustive list of cookies we collect see the List of cookies we collect section.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
— Internal record keeping.
— We may use the information to improve our products and services.
— We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
— From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways: 
— You may opt out of any promotional mailings via an unsubscribe link in the email, or on the account management page 
— If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or Contacting Us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 

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